Privacy Policy

Please read our Privacy Policy carefully. This policy applies when you visit our web site without purchasing any product, when you register with Lula Sapphire, and when you use www.lulasapphire.com for purchasing products.

 

Please take the time to read our terms and conditions if you have not already done so. These terms and conditions will be applicable to all purchases by you from Lula Sapphire, so you should take time to read them.

 

Lula J Sapphire Ltd, trading as Lula Sapphire

Registration number: 0950767

 

At Lula Sapphire we value our customers and respect their privacy. Customer information is collected in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We will not sell or rent your personal information to third parties. However, we will share your information with our affiliates from time to time and, under certain circumstances, with third parties that provide services on behalf of Lula Sapphire with whom we have partnered to offer a particular product or service.

 

This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information.

 

If you have any questions about our privacy policy, please feel free to contact Lula Sapphire: -

 

Trading Address: 8 Simmons Way, Clayton-le-moors, Accrington, Lancashire, BB55WW

Email: info@lulasapphire.com

Telephone: UK 0844 272 6355

Outside UK +44 (0)1932 873429

Updates to the Lula Sapphire privacy policy may be made from time to time. We will update the revision date at the end of this policy on each occasion so that you can see whether updates have been made since you last visited.

 

 

What kind of information does Lula Sapphire collect?

 

When you visit, register or order products or services on www.lulasapphire.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

 

We may also collect information about your usage of our website as well as e-mails, faxes or letters you send to us.

 

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

 

 

How does Lula Sapphire use my information?

 

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

 

Where you have consented when providing us with your details, we may also allow other companies in our group to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please send an email to let us know at info@lulasapphire.com.

 

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

 

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

 

 

Does Lula Sapphire share my information with third parties?

 

We contract with service providers to maintain and manage our customer information, to fulfill promotions and to communicate with our customers. We do not authorise any of these service providers to make any other use of your information.

 

In addition, when we team up with another company to offer or provide products, services, contests or promotions, we may compare our customer list with theirs to identify our common customers. Both Lula J Sapphire Ltd and our marketing partners may use that information to fulfill our respective obligations to you and for future promotional activities.

 

When we offer contests and promotions, with or without a marketing partner, you may be required to provide certain personal information in order to participate. In these cases, we will give you the choice not to receive e-mail messages or other communications from us regarding our products, services, contests, and promotions when you register for the above. In this case, however, Lula J Sapphire Ltd may still need to contact you, for example, to notify winners and to fulfill promotional obligations.

 

In the unlikely event of a sale of some or all of our business, Lula J Sapphire Ltd will disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.

 

Lula J Sapphire Ltd reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Lula J Sapphire Ltd, its affiliates, and others.

 

 

How do I access my information and how do I change or delete my information?

 

You can review, change or delete certain personal information related to your use of our online sites (e.g.: name and contact information). To change your personal information, please contact us by email: info@lulasapphire.com or write to us at Lula Sapphire, 8 Simmons Way, Clayton-le-moors, Accrington, Lancashire, BB55WW, United Kingdom. Please note that any requests to update your personal information may take up to 14 days for your e-mail request and 2-4 weeks to process your postal mail request.

 

 

How do I exercise my choices about receiving promotional communications from Lula Sapphire?

 

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or our affiliated brands, or if you do not want us to use your information to enhance your shopping experience, please let us know by email at info@lulasapphire.com or write to us at Lula Sapphire, 8 Simmons Way, Clayton-le-moors, Accrington, Lancashire, BB55WW, United Kingdom. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honour your request. It may take up to 14 days to process your e-mail request, and 2-4 weeks to process your postal mail request, during which period you may continue to receive communications from Lula J Sapphire Ltd.

 

Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.

 

 

What are cookies? How does Lula Sapphire use cookies on its site?

 

A cookie is a small data file that websites often store on your computers hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

 

We use cookies in order to improve your shopping experience. Cookies enable us to keep track of your order as you shop on our site.

 

Through our use of cookies, we also track and maintain the identity of the website you visited immediately prior to visiting our website. We do not otherwise track any information about your use of other websites.

 

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognise you as a registered user, which allows you to access your account information.

 

Effective 18 September 2006

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